Capture every conversation for training, compliance, and quality assurance
Never lose critical information from a phone conversation again. Our Call Recording system automatically captures every inbound and outbound call in high-quality audio, stores it securely in the cloud...
Military-grade encryption for all stored recordings
AI transcription accuracy across English and French
Unlimited storage on Enterprise plans
Search time across thousands of transcribed recordings
Overview
Never lose critical information from a phone conversation again. Our Call Recording system automatically captures every inbound and outbound call in high-quality audio, stores it securely in the cloud, and makes it searchable and accessible from any device. Whether you need recordings for compliance, dispute resolution, sales coaching, or quality assurance, our platform has you covered with enterprise-grade security and flexible retention policies.
Key Features
Everything you need, built into one service
Automatic Recording
Set it and forget it. Every call is recorded automatically based on your rules — all calls, specific departments, or specific numbers. Optional beep notification ensures legal compliance.
Cloud Storage
Recordings are encrypted and stored in geo-redundant cloud infrastructure. No local storage needed, no tapes to manage, no risk of losing recordings due to hardware failure.
Search & Playback
Find any recording instantly by date, caller, agent, duration, or keyword (via transcription). Stream playback with speed controls (0.5x to 3x), skip silence, and jump to key moments.
Compliance Controls
Configurable consent announcements, automatic PCI-DSS pause (stops recording during payment card entry), GDPR-compliant data retention, and audit trails for every access.
AI Transcription
Automatic speech-to-text transcription of all recorded calls. Search through call content, generate summaries, and extract action items — all powered by advanced AI models.
Why Choose This Service
Legal Protection
Recorded calls serve as evidence in disputes. "He said, she said" becomes "here's the recording."
Quality Improvement
Review calls to identify coaching opportunities, best practices, and areas for improvement across your team.
Enterprise Security
AES-256 encryption at rest and in transit. Role-based access controls. SOC 2 compliant infrastructure.
Performance Insights
Analyze call patterns, average handle times, and customer sentiment trends across your entire organization.
Real-World Use Cases
See how businesses across industries use this service to achieve measurable results
Sales Teams
Review winning sales calls to train new reps. Identify objection handling techniques that close deals. Managers can annotate key moments and share best-practice call libraries with the entire team.
New sales reps reach quota 40% faster when trained with recorded winning calls
Compliance-Heavy Industries
Financial services, healthcare, legal — industries where call recording is mandatory and retention policies are strict. Automatic PCI-DSS pause protects payment data while maintaining continuous recording.
100% regulatory compliance with zero manual intervention for recording management
Customer Service QA
Score calls against quality criteria. Identify training needs. Reward top performers based on objective call reviews.
Customer satisfaction scores improved by 22% within 3 months of implementing QA reviews
Dispute Resolution & Legal Protection
When a client disputes an agreement, a recorded call with full transcription provides irrefutable evidence. Recordings are timestamped, tamper-proof, and admissible in legal proceedings across most jurisdictions.
Businesses resolve 90% of verbal agreement disputes instantly with recorded evidence
Training & Onboarding Programs
Build a library of exemplary calls for each scenario — angry customer de-escalation, upselling techniques, technical troubleshooting. New hires listen and learn from real conversations before taking their first live call.
Onboarding time reduced by 30% with real call libraries replacing simulated exercises
The SkyLink Difference
Compare our approach with traditional solutions and see why businesses across Africa and worldwide choose us
Without SkyLink
- —Expensive hardware and maintenance contracts
- —Weeks of setup and training required
- —Limited to a single office or location
- —Costly upgrades and downtime
- —No visibility into call analytics
- —Poor quality on African networks
With SkyLink
- Zero hardware — 100% cloud, instant setup
- Go live in under 15 minutes
- Works anywhere — office, home, or mobile
- Automatic updates with zero downtime
- Real-time analytics and AI insights
- Optimized for African networks with adaptive QoS
Technical Specifications
Ready to Get Started?
This service is included in our Starter plan starting at 29 USDT/month.